Account Support
Need help with your FilmGrid account? Find solutions below or contact our support team.
Frequently Asked Questions
Account Management
How do I update my profile information?
You can update your profile information by logging into your account, clicking on your profile picture in the top right corner, and selecting "Edit Profile". From there, you can update your personal information, change your profile picture, and modify your preferences.
How do I change my password?
To change your password, go to your account settings, select the "Security" tab, and click on "Change Password". You'll need to enter your current password and then your new password twice to confirm.
What happens when I temporarily disable my account?
When you temporarily disable your account, your profile will be hidden from other users, all your listings and rentals will be paused, and you won't receive any notifications or emails. Your data will be preserved, and you can reactivate your account at any time by logging in with your credentials.
Can I recover my account after deletion?
No, once your account is deleted, it cannot be recovered. All your data will be permanently removed from our systems. If you're unsure, consider temporarily disabling your account instead.
Rentals & Listings
How do I list my equipment for rent?
To list your equipment, log in to your account, go to your dashboard, and click on "Create New Listing". Fill out the required information about your equipment, upload high-quality photos, set your rental terms and pricing, and submit your listing for review.
What happens to my active rentals if I disable my account?
If you disable your account while you have active rentals, they will be automatically paused. We recommend resolving any ongoing transactions before disabling your account to avoid any inconvenience to other users.
How do I report issues with rented equipment?
If you encounter any issues with rented equipment, you should first contact the owner directly through our messaging system. If you can't resolve the issue, you can file a formal complaint through the "Report an Issue" button on the rental details page. Our support team will review your case and assist accordingly.
Payments & Billing
How do I update my payment information?
To update your payment information, go to your account settings, select the "Payment Methods" tab, and click on "Edit" next to the payment method you want to update. You can also add new payment methods from this page.
Will I be charged if I disable my account?
No, any subscription charges will be paused while your account is disabled. You will not be billed during this period. When you reactivate your account, billing will resume according to your subscription plan.
How do refunds work for canceled rentals?
Refund policies depend on the cancellation terms set by the equipment owner. Generally, cancellations made more than 48 hours before the rental period starts receive a full refund. Cancellations made within 48 hours may be subject to partial refunds or cancellation fees. Check the specific rental terms before booking.
Still need help?
Our support team is ready to assist you with any questions or issues you may have.
Contact SupportTemporarily Disable Your Account
What happens when you disable your account?
Temporarily disabling your account will:
- Hide your profile from other users
- Pause all your listings and rentals
- Stop notifications and emails
- Preserve all your data for when you return
You can reactivate your account at any time by logging in with your credentials.
Confirm Account Deactivation
Please complete all fields below to temporarily disable your account:
Delete Your Account
Warning: This action cannot be undone
Deleting your account will permanently remove all your data from our systems, including:
- Profile information
- Rental history
- Equipment listings
- Messages and communications
- Payment information
Confirm Account Deletion
Please complete all fields below to confirm your account deletion: